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Updated March 2017

Plain Language Training

Online Lessons

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Online Lessons

Improve your plain language skills online. Start with either option:

  • Transcend’s CALI Author® Lessons
  • Transcend’s Training Video

CALI Author® Lessons

Transcend and LawNY, Inc. used CALI Author® to create three 25-minute plain language lessons. Here is what you will learn:

  • Lesson 1: Evaluate for Readability
    Evaluate the readability of print materials, and apply readability guidelines to your own document.
  • Lesson 2: Reading Theory
    Learn about reading theory and how you can use it to improve your work.
  • Lesson 3: Case Study
    Apply what you learned in Lessons 1 and 2 to create a document.

Transcend Training Video

Watch Transcend’s fun and informative training video on the visual aspects of plain language. These six 3-minute tips help you write documents that your clients will want to read.

screen shot of a scene from the video

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Transcend offers the following webinars. Each webinar is 1 hour and can be scheduled to meet your needs.

Students Feedback

“I thought the class was very informative, and made me look at my writing in a different way.”

“The class materials were awesome. Thanks!”

“I thought it was an excellent class! I hope to get a chance to participate in another one.”

Why Plain Language? An overview of plain language, including economic advantages, relative effectiveness, and compliance with regulations.

Register: Working words & glue; legalese and brevity; measuring and understanding reading grade level

Looks Matter: Visual accessibility, including: page real estate, fonts and text enhancement, chunking and white space, reading interest & persistence, Case Study Review

Usability: Characteristics of usable websites; why field test; types of field testing; how to field test

Reading Critically: How to critically analyze your/someone else’s writing; tools for analysis – checklists, WORD functions, using color; LawNY’s Write Clearly gadget, developed by Brad Reiss.

Writing Situations: How to draft a readable info sheet, form, and letter

Cultural Competency: The most effective documents are written for their audience. Our writing is best when we know about the people we write for, including: educational level, English proficiency, ethnicities, age, gender, disabilities, and other characteristics

Plain Language for Health Care – Online and In-person Training: Rebecca Gholson, MSEd, renowned health literacy instructor and the Executive Director for the Center for Plain Language, will teach you how to:

  • Evaluate and improve your written documents and web content,
  • Speak to patients in plain language,
  • Improve communication for special populations, including children, elders, and minority populations, and
  • Test content for understandability.

Or ask Maria Mindlin at to tailor a class to your organization's needs.

For more information about our webinars and live training, please contact the senior instructor, Susan Holmes at

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Other Services:

Cultural Competency
Emergency Preparedness
Plain Language
Plain Language Training
Voice Talent
Web Accessibility